New York City, NY, United States
Jan 05, 2021
Account Coordinator, Partner
at **MEMBERS ONLY**SIGN UP NOW***.
New York, NY
The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. **MEMBERS ONLY**SIGN UP NOW***. (NYSE: **MEMBERS ONLY**SIGN UP NOW***.), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like Taco Bell, Marriott, and Jaguar Land Rover—as well as organizations like the U.S. State Department—trust **MEMBERS ONLY**SIGN UP NOW***. to radically improve the search experience on their websites and across the entire search ecosystem.
The **MEMBERS ONLY**SIGN UP NOW***. Partner Division enables organizations - from digital agencies, SEOs, and webmasters to domain hosting corporations and automated marketing solution providers - to offer **MEMBERS ONLY**SIGN UP NOW***.’s Digital Knowledge Management platform to small businesses.
We are looking for a dynamic Account Coordinator
to join our growing partner team. As an Account Coordinator at **MEMBERS ONLY**SIGN UP NOW***., you will be responsible for new client onboarding, implementation and trainings, and relationship management; all the way through driving the annual renewal process. You will play an integral role in securing upgrades, ensuring product/feature adoption, and increasing engagement in a large book of business. This will require the desire to work with cross-functional teams to accelerate client usage and relay client needs. Salary is competitive and will be commensurate with experience.
What You'll Do
Spend your days actively engaging with our existing Partner base through strategic outbound calls and email campaigns, qualifying them for upgrades, helping them grow their businesses, and ultimately focusing on retention
Enjoy being one of the first faces of **MEMBERS ONLY**SIGN UP NOW***., training partners on the use of their accounts
Maintain a level of expertise on our extensive product and innovative technology
Interact with our Partners and our internal teams with your top-notch verbal and written communication skills
Exceed customer satisfaction expectations through strong account management and implementation skills
Be a true advisor by making recommendations on how to get the most out of the service and drive the best results
Build, expand, and maintain relationships with a large client base
Recognize and execute upsell opportunities
Focus on retention of existing accounts and successfully renew partnerships based on the annual renewal process
Get our Partners excited about our new products and features, and push feature adoption
Retain our Partner base through your firm belief in the **MEMBERS ONLY**SIGN UP NOW***. product
Work with internal cross functional teams, Sales, and Client Delivery to ensure customer goals and performance metrics are met.
Collect and deliver client feedback to deliver to management
What You Have
1 years of experience in Sales, Account Management and/or Client Retention (B2B SaaS is a plus)
Ability and desire to retain clients and build revenue
Huge passion for technology, including an interest in software that improves efficiencies
Successful track record of exceeding retention goals with a capacity to negotiate and cut through rejection
Strong telephone skills & verbal communication with the ability to speak confidently and cohesively while presenting
Exceptional written communication
Prior experience speaking with decision maker executives
Proven multi-tasker with ability to stay organized when under pressure
Strong interpersonal skills and an outgoing, “go-getter” attitude
Prior experience as a support specialist, preferably for a SAAS or complex business services company
Advanced experience with Salesforce
Expertise in MS office suite (Microsoft Word Excel and PowerPoint)
**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.