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Job Details

Membership Specialist - Remote Optional

Company name
Delta Defense, LLC

Location
West Bend, WI, United States

Industry
Sales, Customer Service

Posted on
Jun 27, 2022

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Position Summary

Membership Specialists will be responsible for speaking with members of the USCCA who are looking to cancel their membership. Through needs analysis, the Membership Specialist will work with current USCCA members to overcome objections and reinstate the value of the USCCA membership. The ultimate goal of the Membership Specialist is to retain the caller as a member and fill any additional needs they may have. 

Duties/Responsibilities

  • Develop and implement customer retention strategies to increase loyalty and retain business.
  • Be clear, confident, concise and professional on the phone
  • Prevent cancellations of services by offering alternative solutions via inbound calls
  • Deepen member relationships through needs assessment
  • Ensure consistent follow up with customers as needed
  • Coach, mentor and train other teammates as needed

Skill/Ability Requirements

  • High school diploma or equivalent is required
  • 1 year of sales experience preferred 
  • Must be confident, competitive and dependable
  • Posses a high level of professionalism and confidentiality
  • Excellent organizational and time management skills
  • Relentless follow-through and ability to prioritize multiple tasks
  • Desire to “WOW” customers daily with excellent customer service skills
  • Strong conflict resolution skills and the ability to remain calm in stressful situations
  • Strong interpersonal skills and ability to quickly establish rapport with people
  • Embody an empathetic approach to every conversation
  • Hungry to exceed expectations for the company and our customers
  • Demonstrates the Core Values of Delta Defense, LLC

Company info

Delta Defense, LLC

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