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Job Details

Sales Marketing Specialist

Company name
TeleTech Holdings, Inc

Location
Melbourne, FL, United States

Employment Type
Full-Time

Industry
Sales, Marketing, Customer Service

Posted on
Mar 08,2019

Valid Through
Jun 21,2019

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Profile

Sales Marketing Specialist','02CUF','Entry Level','!*!   Are you looking for a job where you can grow your skills, provide amazing customer service and love coming to work everyday? The  Sales Marketing Specialist position is perfect for you!    The  Sales Marketing Specialist is the Subject Matter Expert for all customer inquiries/questions regarding all Client products and incentives.  The goal of a Sales Marketing Specialist is to improve brand recognition by proactively promoting products and services, while leading customers through a variety of telephone requests, including but not limited to: detailed sales/marketing information, sales incentives and campaign fulfillment, dealer locations and inventory searches, brochure fulfillment, test drive appointment scheduling, detailed product information and availability, opt out/privacy preferences, & general marketing information and/or questions.   What We Offer Fun & Warm & Friendly & Performance Based Culture & Growth Potential & Medical & Dental & Health & Wellness & Paid Time off – Sick Time & Paid Holidays – Floating Holiday & 401K & Bonus Program & Annual Incentive Plan & 6 Weeks Paid Training & Tuition Reimbursement   What you will do: Educate consumer via telephone and email, on current products and incentives while generating product excitement and ultimately driving the customer to action. Explain services and special promotions to customers adhering to Percepta, Client, government regulations. Complete appropriate paperwork and record necessary Customer information at time of contact. Document status of all calls indicating appropriate outcome and follow up requirements. Required to meet specified goals and sales conversion metrics as set by the Percepta and/or Client while maintaining quality standards and adherence to all Client requirements. Participate in projects, duties, and other tasks assigned by management. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties. Knowledge, understanding, and compliance with Percepta policies and procedures. Knowledge and detailed understanding of all applicable Client product information and systems. Maintain knowledge of functional area and company policies and procedures through desk drops and reoccurring training. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Achieve world-class service with each consumer. World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase.   What you need to have:  High School Diploma or General Educational Development (GED) certificate required Two years of customer service experience with an emphasis on sales required Excellent interpersonal, written, and oral communication skills required Ability to accurately type at a speed of 30 WPM required Ability to adapt to a flexible schedule required Ability to adhere to a strict work schedule required Automotive and/or Dealership Sales Experience preferred Intermediate computer skills required, i.e. Web Browsing, Microsoft Outlook, Excel, and Word preferred  Superior problem solving skills  Ability to maintain the highest level of confidentiality Ability to work in a team fostered environment Ability to work in a multi-tasked environment Ability to prioritize and organize work           Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.','_Customer Care Representative','US-FL-Melbourne','','Sales Marketing Specialist

Company info

TeleTech Holdings, Inc
Website : http://www.teletech.com

Company Profile
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way

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