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Job Details

Retail Assistant Branch Manager - Auburn

Company name
Woodforest Financial Group, Inc.

Location
Auburn, IN, United States

Employment Type
Full-Time

Industry
Retail, Sales, Customer Service, Finance

Posted on
Jan 25,2020

Valid Through
May 09,2020

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Retail Assistant Branch Manager - Auburn','040519','!*!

Description:

The Retail

Assistant Branch Manager is responsible for aligning direction with the Retail

Branch Manager in driving results and supporting the mission in the growth of consumer

and business customer relationships, community engagement, and instore partner

relationships, while delivering the Woodforest Experience to every customer,

every day, every time.

 

Key

Responsibilities:

Assist

Manager in achieving branch sales and revenue goals by proactively identifying,

marketing, and recommending banking products and services beneficial to the

customer.Must

be a “Keeper of the Woodforest Culture” and possess the ability to create

energy around Retail objectives and initiatives.Assist

Manager in developing and leading innovative strategies to grow, retain and

deepen consumer and business relationships.Proactively

grow business deposits and loans through inside and outside business calling.Enhance

customer experience and the reputation of the Bank by warmly and sincerely

greeting, engaging, and developing relationships with customers, community

members, and retail partners.Embrace

and leads a technology driven customer experience.Lead,

partner and execute a community engagement strategy with a Community

Development Relationship Manager in order to be an engaged and intrinsic

community partner.Inspire

and coach team members to reach their full potential and act as a positive role

model.Demonstrate

flexibility to perform every other duty as assigned. 

Other

Responsibilities:

Exhibit

operational excellence through diligent adherence to policies and procedures.Ability

to maintain the highest level of confidentiality, follow directions, and apply

proper policies, procedures and guidelines.Practice

branch security procedures and protect customer confidentiality and privacy.Perform

branch servicing duties such as paying and receiving, cash and vault balancing;

ordering cash, cards, reports, audits and control checks; maintaining and

servicing automated teller machines; and cleaning work areas.Practice

prudent expense management.Address

customer questions and concerns by telephone and in person or refer to

appropriate internal resource with ownership until final resolution.  

Competencies Required:

Must

be proactive when seeking business outside of the branch.Inspired,

goal oriented, disciplined, team leader with strong interpersonal skills, sales

aptitude, and comfortable with outside sales.Must

be open to direct coaching and feedback.Ability

to work flexible or extended working hours to meet business needs; demonstrated

reliability.Demonstrate

a passion for taking care of people by exhibiting effective problem-solving

abilities, the ability to maintain composure and convey a positive attitude

while interacting with customers as well as internal team members.Knowledge

of/or ability to quickly learn products, services, policies, procedures,

regulatory guidelines, as well as engaging in as sales and service process.Ability

to maintain the highest level of confidentiality, follow directions, and apply

proper policies, procedures and guidelines.Excellent

organizational skills with the ability to prioritize workload and multi-task in

a fast-paced environment while maintaining accuracy and attention to detail.Ability

to understand instructions, forms, applications, and be familiar with financial

statements and credit reports. ','!*!

Minimum Qualifications/Experience:

3

years of relevant and transferrable sales and/or customer service experience:OR an Associate’s degree and 2 years of relevant and

transferrable sales and/or customer service experience;OR a Bachelor’s degree and 1 year of relevant and

transferrable sales and/or customer service experience.Demonstrable

leadership ability and experience. Prior supervisory experience is helpful.Previous

instore banking experience is preferred, but not required.Must

be positive and engaging. 

Formal Education & Certification:

High

School Diploma or equivalent required. 

Work Status:

Full-Time.

Supervisory Responsibility:

Mentor

or lead a team of more junior staff but does not typically have formal

management responsibility for personnel decisions. 

Travel:

Up

to 25% or more outside of branch or as needed by customer. 

Working Conditions:

Conditions

include standing most of the time, may involve walking, moving, bending,

stooping or sitting for brief periods, and occasionally lifting and carrying

items up to 30 lbs.

Woodforest is an Equal

Opportunity / Affirmative Action employer. Qualified applicants will receive

consideration for employment without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, disability or protected

veteran status, or other status protected by law or regulation. 

','Branch Banking','Indiana-Auburn','','Full-time','505 Touring Dr','','Auburn','46706','','Ongoing','WOODFOREST NATIONAL BANK','Retail Assistant Branch Manager - Auburn

Company info

Woodforest Financial Group, Inc.
Website : http://www.woodforestfinancial.com/

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