Consumer Research Insight Senior Analyst

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing, analyzing, and interpreting consumer data around Comcast products, services, and overall brand sentiment. Reviews and produces cohesive insights based on customer metrics that answer stakeholder questions and drive the needs of the business. Serves as subject matter expert and provides guidance to employees as required. Collaborates/makes recommendations on processes and procedures to drive department efficiencies. The Consumer Research Ops Senior Analyst will be responsible for interacting directly with our stakeholders and leaders and is a very 'customer' centric role which requires autonomy and strong communication skills.

Job Description

Core Responsibilities:

Responsible for managing the day-to-day aspects of our internal customer community.

Promotes and advocates the Xfinity Insights Community as an enterprise-wide resource to run agile customer research.

Collaborates with the VP and Director along with cross-functional leaders in creation and implementation of consumer research programs and initiatives.

Manages the execution of research projects and provides final reports with actionable insights that inform the business.

Interprets market research data, analyzes market and product trends, customer insights and strategy and makes recommendations to business based on findings.

Identifies and stays current on new trends and seeks new ways to utilize research to support Company initiatives.

Works with divisions and sales channels to design custom research programs.

Oversees vendor management and works to ensure that consistent quality control and project objectives are met.

Partners with panel vendor to ensure the health of the panel leveraging tools such as recruitment campaigns, panel refresh, and engagement opportunities.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Requirements:

Bachelor's Degree or higher

Strong written and verbal communication skills required

Ability to present to Senior Leadership

Background in Sales and/ or Marketing major plus

Tableau, SQL and other technologies a plus

Ability to run a project from start to finish

Strong analytical skills

Ability to tell a story leveraging visualization and data

Comfortable leveraging technology for analysis

Powerpoint skills a plus

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com