Sales amp Customer Service Associate

Profile

Overview
Massage Envy Indian Trail provides whole body wellness services.
 
We are looking for a customer-oriented sales associate. A sales/customer service associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They\u2019re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.
 
Responsibilities

Generate sales (memberships, product & add-ons); match or exceed goals assigned
Manage large amounts of incoming calls
Identify and assess customers\u2019 needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Ability to work alone on shifts and handle any customer interactions

Skills

Proven customer support experience or experience as a client service representative
Spa and sales experience is a plus!
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Efficient in working with computers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

What it Takes to Succeed

We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

 
 
*Massage Envy Franchising, LLC (\u201cMEF\u201d) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
 
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Company info

Massage Envy Franchising, LLC.
Website : http://www.massageenvy.com/