Boyd Gaming Corporation
Vinton, LA, United States
This is an outbound telemarketing position. Team Member will develop and coordinate methods to attract via telephone mid-to-high limit players such guests to ensure guest satisfaction and repeat visits. Develop and establish relationships with midrange gaming customers in order to encourage return visits; create customer loyalty and increate theoretical/earning potential value.
Responsible for maintaining close ties with targeted guests through outbound telephone calls.
Handles and resolves player issues.
Ensures guests are aware of events and supports execution through attendance and follow-up.
Arranges accommodations and amenities (i.e., shows, hotel, restaurant, and transportation)
Responsible for maintaining goodwill with all guests.
Provides complimentaries according to established guidelines and sound business problems.
Complies with state and local regulatory requirements.
Builds relationships with target players through CIS and SFMS systems.
Leverages property amenities/programs to targeted players.
Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
Uses proactive discretionary comping to encourage repeat patronage.
Collaborates with work-group and all support departments to ensure player satisfaction.
Works with team members to achieve common goals.
Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
Maintains confidentiality of all player accounts, files, records and lists.
Performs other duties as assigned by management.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously.
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
Must have excellent oral and written communication skills.
Must be able to listen and respond to visual and aural cues.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Boyd Gaming Corporation
Website : https://www.boydgaming.com/
Founded in 1975, Boyd Gaming Corporation is one of the largest and most successful casino entertainment companies in the United States. We currently own and operate 24 gaming properties in seven states – Nevada, Illinois, Indiana, Iowa, Kansas, Louisiana, and Mississippi. One of the most respected names in the gaming industry, Boyd Gaming prides itself on offering guests an outstanding entertainment experience, all delivered with the unrivaled attention to customer service that is known as Boyd Style. Looking forward, we will continue to pursue opportunities for growth in both our existing business and new opportunities. We are a large, growing, dynamic company, with one of the most talented and experienced team of managers in our industry. Our team members deliver exceptional entertainment experiences to our guests, every day. And we look to the future with confidence as we are positioned to deliver value for our shareholders, team members and communities.