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Job Details

Customer Service Representative

Company name
Graybar Services, Inc

Location
Minneapolis, MN, United States

Employment Type
Full-Time

Industry
Retail, Sales, Customer Service, Entry Level

Posted on
Feb 07,2019

Valid Through
May 23,2019

Apply for this job






Profile

Customer Service Representative','!*!Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business.  We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose

Serve as key contact and liaison for customers to ensure total customer satisfaction.

Responsibilities

See that every customer experience meets quality standards as defined by the customer.

Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.

Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Ensure timely responses to customers.

Handle all written correspondence received from customers, and reply in a timely manner.

Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.

Participate in corrective branch action to resolve deficiencies.

Take an active role in selling Graybar goods and services on all inbound calls.

Provide support on product selection and application.

Participate in Continuous Improvement Teams in an effort to limit rework and improve services.','!*!

Requirements

Minimum Job Requirements

No experience required

High school diploma or GED required

Preferred Job Requirements

Some retail or counter sales experience preferred

Two-year degree preferred

Knowledge, Skills, Abilities

Knowledge

Knowledge of branch inventory products and the Company's services

Skills

Strong communication skills.

Abilities

Ability to handle a variety of customer situations with enthusiasm and tact.

Ability to work with all levels of employees and management, both internally and externally.

Working Conditions

Traditional office environment.

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.','Minnesota-Minneapolis','','','Customer Service Representative

Company info

Graybar Services, Inc
Website : http://www.graybar.com

Company Profile
As a leading distributor of electrical, communications, data networking and security products, Graybar helps its customers power, network and secure their facilities with speed, intelligence and efficiency. From its humble beginnings in 1869 as Gray & Barton to becoming one of North America’s largest employee-owned companies, Graybar has a history of working to the advantage of its customers, manufacturers and employees.

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