Woodforest Financial Group, Inc.
Hazleton, PA, United States
Finance, Sales, Customer Service
Retail Banker - Hazleton','035566','!*!The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.
Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary.
Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.
Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
Practices branch security procedures and protects customer confidentiality and privacy.
Performs other job related duties or special projects as assigned.','!*!
Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline).
Ability to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality.
Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
Outstanding listening and communications skills, both written and verbal.
Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices.
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
Self motivated, goal oriented, team player with strong interpersonal skills and sales aptitude.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.
Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer .
Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports.
1-3 years customer service or sales experience; or an equivalent amount of directly related college education or volunteer service
Previous banking experience is preferred but not required
Cash handling experience preferred.
Formal Education & Certification
High School Diploma or equivalent required.
0% - Negligible amount of travel expected.
Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer','Branch Banking','Pennsylvania-Hazleton','','Full-time','87 Airport Rd','','Hazleton','18202','','Ongoing','WOODFOREST NATIONAL BANK','Retail Banker - Hazleton
Woodforest Financial Group, Inc.
Website : http://www.woodforestfinancial.com/
In 1962, Bob James set out to build a different kind of financial services firm – one that put people, planning and principles first. And now, more than 50 years later, Bob's different kind of firm is one of the leading independent financial services companies in the United States. Raymond James has grown to become a well-respected, widely recognized multinational firm with distinct business units that serve a variety of clients, from individuals and small business owners to municipalities and major corporations. Milestone spotlight October 19, 1987: Black Monday. While other firms closed their trading desks to minimize internal losses, Raymond James kept its desks open to meet clients’ needs. Because of Raymond James’ agency-based business model and commitment to client service, this was their first, last and only unprofitable quarter since the firm went public. 2008-2009: During the financial crisis, Raymond James was the largest US broker dealer that didn’t need assistance from the US Treasury or Federal Reserve to continue operations. Because Raymond James maintains a conservative, well capitalized balance sheet with minimal leverage, you can be assured Raymond James will be there when you need them most. We can be sure the markets will change and that our industry and firm will continue to evolve. What won’t change is our commitment to the values that have driven our success.