Retail Sales Floor Lead

Profile

POSITION TITLE: Retail Sales Floor LeadREPORTS TO: Retail Store Manager & Assistant Store ManagerBUSINESS/COMPANY/DEPARTMENT: Gearhead OperationsThe Sales Floor Lead helps maintain a profitable store that offers an elevated customer experience. You will work with all members of the Retail Store team to maintain customer service standards from start to finish. You will help with all aspects of order\u00A0management, inventory accuracy and visual merchandising needs, all while ensuring the store hits metrics for sales and profitability.\u00A0ESSENTIAL DUTIES & RESPONSIBILITIES:\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Place sales orders, process returns, and set up exchanges\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Support customers by helping them select relevant products or answer gear questions\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Close the retail store at designated time and complete associated closing responsibilities\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Help uphold coaching and feedback provided to the team by management\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Set example to retail store gearheads by providing exemplary customer service\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Ensures the retail store is open and ready to receive customers at designated operational hour\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Ability to identify order and inventory issues, and seek the right solution\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Cycle count to maintain the highest level\u00A0of inventory accuracy\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Maintain cash drawer, spreadsheet and bank deposits\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Assist management with onboarding new staff\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Maintain, organize, and identify inventory needs for floor and window displays\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Assist in store inventory change over process and help the\u00A0visual merchandiser maintain floor set.\u00A0\u00A0\u00A0QUALIFICATIONS, SKILLS & ABILITIES:\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Knowledge of the gear we sell\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Proficient with Computers and Software products\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Strong ability to multitask\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Excellent verbal and written communication skills for multiple audiences including employees and customers\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Ability to prioritize and manage conflicting demands\u25CF\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0Working knowledge of MS Office productsPHYSICAL DEMANDS\u2022 Stand, walk, sit for extended periods. \u2022 Speak and listen to others in person and over the phone. \u2022 Use keyboard and read from computer screen and reports. \u2022 Lift up to 15lbs. Team lift up to 70The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.\u00A0 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ABOUT BACKCOUNTRY\u00A0Seek it. Find it. Send it. We help customers seek the perfect gear for their backcountry, find their awe, and send it their way. Through our five brands\u2014Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and Steep&Cheap\u2014we give our customers the gear, knowledge, and inspiration they need to chase life\u2019s greatest moments. We foster local outdoor communities around the locations of our expanding number of retail stores, and we\u2019re actively creating a more inclusive and equitable outdoors for all through our Diversity, Equity & Inclusion initiatives.\u00A0We\u2019re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we curate the best assortment of premium gear and apparel, a premium shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational and informative content.\u00A0We take growth and personal fulfillment seriously. For our employees\u2014aka, our Herd\u2014this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like an exceptional gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office.\u00A0\u00A0When you join the Backcountry Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skintrack laps are the norm, MTB rides are our lunch break, and you\u2019ll regularly find coworkers hitting the trail together post-work. Benefits are competitive and include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, Flexible Spending or Health Savings Account.#LI-Onsite#LI-HL1\u00A0

Company info

Backcountry
Website : http://www.backcountry.com