Guest Sales Lead

Profile

Overview
At Massage Envy, we use our expertise to make sure every customer that walks through our door leaves feeling like their best self.
As a Guest Sales Lead at Massage Envy, you\u2019ll lead with care and integrity. This role will challenge and grow your sales skills by discovering a fine balance between creative upselling and excellent customer service. It's an opportunity to be a part of a team of experts, promote restorative products and services, and advance your leadership skills through training and support. You belong with a brand that strives to create a culture that empowers every associate to be their best self.
We are flexible and looking for either Full-time or Part-time people to join our team.
\u2022 Paid time off\u2022 Health, vision, and dental insurance\u2022 Hourly pay, commission, and great bonus programs based on performance\u2022 Discounts on services and all retail products\u2022 Paid training\u2022 Unlimited opportunity for growth
What We'll Accomplish Together
Sales and Clinic Responsibilities:
\u2022 Sell wellness package memberships to Massage Envy guests at a close rate of 25% (1 out of 4 guests).\u2022 Meets and exceeds daily, monthly, and quarterly goals.\u2022 Effectively communicates with guests in-person, over the phone, and via email in an upbeat and professional manner.\u2022 Ability to listen, ask questions, and engage in customers\u2019 needs in order to promote and upsell ME products, services, and memberships.\u2022 Strong knowledge of our services (massage, enhancements, facials, stretch) to effectively cross-sell services.\u2022 Use service provider recommendations to sell at-home care routines.\u2022 Ability to monitor customer satisfaction levels and resolve issues as they arise, referring customers to leadership when needed.\u2022 Work with the team to complete tasks that will maintain the clinic throughout the day for a great guest experience.\u2022 Work cohesively with others in a high-volume, fast-paced environment.\u2022 Book appointments to achieve maximum scheduling efficiency.\u2022 Maintain client files and proactively communicate client wants and needs to service providers.\u2022 You believe in wellness, love being an ambassador, and encourage teamwork to drive an outstanding experience for our team, members, and guests.\u2022 Mentorship Mindset.\u2022 Elevates the clinic\u2019s culture.
What it Takes to Succeed
Qualifications
\u2022 Available to work at least one day per weekend.\u2022 Willing to work a minimum of 20 hours/week.\u2022 A positive, friendly, upbeat, and personable demeanor.\u2022 Strong communicator who wants to encourage teamwork and fun.\u2022 Open to feedback and learning.\u2022 Possesses leadership qualities.\u2022 Takes pride in being the best to help the team exceed clinic and individual goals.\u2022 Passionate about excellent customer service.\u2022 A professional appearance at all times.\u2022 A strong desire to work with others and engage new associates with energy and enthusiasm for our company.\u2022 Computer, phone, and point of sale experience required.\u2022 3 years\u2019 experience in sales.\u2022 Shows longevity in working for any job for 2 years.\u2022 Bonus for leadership experience.
 
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.
 
We're excited to hear from everyone with the skills, experience, and passion to do a great job and it is the policy of Cambridge Spa Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristics protected by federal, state, or local law. In addition, Cambridge Spa Group will provide reasonable accommodation for qualified individuals with disabilities.

 
 
*Massage Envy Franchising, LLC (\u201cMEF\u201d) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
 
Min SalaryUSD $17.00/Hr.
Max SalaryUSD $21.00/Hr.

Company info

Massage Envy Franchising, LLC.
Website : http://www.massageenvy.com/