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Job Details

Manager BPO

Company name
CSC Holdings LLC

Tyler, TX, United States

Employment Type

Marketing, Sales, Advertising

Posted on
Jul 18,2019

Valid Through
Oct 31,2019

Apply for this job


\u003Cdiv\u003E\u003Cp\u003EAltice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands. \u003C/p\u003E\u003Cp\u003EFrom high\u002Dspeed broadband and ultra\u002DHD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country \u002D\u002D to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.\u003C/p\u003E\u003C/div\u003E\u003Cp\u003EThe Manager \u002D BPO will be responsible for supporting the Director \u002D Sales BPO in developing and leading/overseeing the implementation of call campaigns, strategies, procedures and processes for all third party vendors providing services for Altice USA. This role will ensure that quality, compliance, and cost\u002D effectiveness of work delivered via third party vendors meets Altice USA’s performance and quality expectations. The Manager \u002D BPO, builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectiveness. Manages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continued customer base growth. Develops and implements strategies that generate incremental sales and revenue as well as customer relationship. Responsible for continuously evaluating all sales programs and making recommendations to improve efficiency and maximize performance. Proven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management. The Manager will work closely with Inbound Sales leadership in the development of call plans and performance expectations. \u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor’s degree with focus on sales, marketing, communications or related business experience\u003C/li\u003E\u003Cli\u003EStrong sales operational expertise with a minimum of 5 years in sales/marketing\u003C/li\u003E\u003Cli\u003EMinimum 5 years proven success in sales management role required, with at least 3 years managing a large telemarketing/call center environment.\u003C/li\u003E\u003Cli\u003E5 years in sales in cable/telecommunications industry with strong understanding of competitive landscape\u003C/li\u003E\u003Cli\u003EAbility to travel more than 25% of the time and successfully lead and inspire a virtual sales force\u003C/li\u003E\u003Cli\u003EDemonstrated ability to analyze problems, probe facts, identify and question assumptions and find creative and effective solutions to meet business goals without comprising customer satisfaction\u003C/li\u003E\u003Cli\u003EEnthusiastic leader with skill and experience creating an energetic and high performing sales culture\u003C/li\u003E\u003Cli\u003ECan build presentations appropriate for executive audiences and present the story behind the data\u003C/li\u003E\u003Cli\u003EA strong collaborator and influencer in cross functional and interdependent teams\u003C/li\u003E\u003Cli\u003EAbility to work in a fast paced environment under tight deadliness\u003C/li\u003E\u003Cli\u003EChallenges the status quo to identify areas for improvement, efficiency and effectiveness\u003C/li\u003E\u003C/ul\u003E,

Company info

CSC Holdings LLC
Website :

Company Profile
Cablevision Systems Corporation is a leading telecommunications and media company with a portfolio of operations that includes a full suite of advanced digital television, voice and high-speed Internet services and valuable local media and programming properties.

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