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Job Details

Retail Banker - New Orleans

Company name
Woodforest Financial Group, Inc.

New Orleans, LA, United States

Employment Type

Finance, Sales

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Retail Banker - New Orleans','035150','!*!The Retail Banker is responsible for the growth of consumer and business customer relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Key Responsibilities:

Achieve individual sales by proactively identifying and marketing, as well as recommending banking products and services beneficial to the customer.

Must be a “Keeper of the Culture”, beyond a brand ambassador, able to tell the story and convey the essence of Woodforest National Bank.

Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, fearlessly engaging, and developing extraordinary relationships with customers as well as retail partners.

Embraces a technology driven customer experience.

Ability to explain complex solutions in a simple to understand way.

Demonstrate flexibility to perform every other duty as assigned.

Competencies Required

Must be fearless when seeking business within the store and outside of the branch.

Must possess a teachable spirit that is open to positive, direct coaching and feedback.

Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.

Customer experience orientation with effective problem solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.  Passionate about taking care of people.

Knowledge of/or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.

Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.

Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.

Ability to understand instructions, forms, applications, financial statements and credit reports.

Other Responsibilities:

Take part in positive branch assessments.

Practice branch security procedures and protect customer confidentiality and privacy.

Perform branch servicing duties such as cash and vault balancing, ordering cash, cards, reports, audits, control checks, maintaining and servicing automated teller machines, as well as cleaning work areas.

Open and perform account maintenance on depository accounts and loans. 

Address customer questions and concerns by phone and in person or refers to appropriate internal resource with ownership until final resolution. ','!*!

Minimum Qualifications/Experience

3-5 years of extraordinary sales and service experience.

Previous banking experience is preferred, but not required.

Must be fun, positive and engaging.

Formal Education & Certification

High School Diploma or equivalent required.

Must earn Digital Ambassador Certification within 12 months.

Work Status


Supervisory Responsibility



Up to 25% or more outside of branch or as needed by customer.

Working Conditions

Conditions involve lifting no more than ten pounds, standing most of the time, may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying light items.

Woodforest is an Equal Opportunity Minority/ Female/ Individual with Disabilities/ Protected Veteran and Affirmative Action Employer','Branch Banking','Louisiana-New Orleans','','Full-time','4001 Behrman Pl','','New Orleans','70114','','Ongoing','WOODFOREST NATIONAL BANK','Retail Banker - New Orleans

Company info

Woodforest Financial Group, Inc.
Website :

Company Profile
In 1962, Bob James set out to build a different kind of financial services firm – one that put people, planning and principles first. And now, more than 50 years later, Bob's different kind of firm is one of the leading independent financial services companies in the United States. Raymond James has grown to become a well-respected, widely recognized multinational firm with distinct business units that serve a variety of clients, from individuals and small business owners to municipalities and major corporations. Milestone spotlight October 19, 1987: Black Monday. While other firms closed their trading desks to minimize internal losses, Raymond James kept its desks open to meet clients’ needs. Because of Raymond James’ agency-based business model and commitment to client service, this was their first, last and only unprofitable quarter since the firm went public. 2008-2009: During the financial crisis, Raymond James was the largest US broker dealer that didn’t need assistance from the US Treasury or Federal Reserve to continue operations. Because Raymond James maintains a conservative, well capitalized balance sheet with minimal leverage, you can be assured Raymond James will be there when you need them most. We can be sure the markets will change and that our industry and firm will continue to evolve. What won’t change is our commitment to the values that have driven our success.

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