World Life Education Centre
Rochester, NY, United States
Healthcare, Sales, Account Management
: Account Manager
: Vice President, Customer & Relationship Management
: The focus of the Account Manager is as the customer’s primary point of contact while implementing our diagnostic imaging
software) solution and effectively achieving and sustaining adoption through effective relationships with end-users, decision makers, executives, clinicians and partners resulting in customer retention, new revenue and increased brand loyalty. The Account Manager also identifies and drives new opportunities to deliver revenue against an assigned growth target.
Partners with the sales, business development, and business analyst staff members to lead post-sales activity for implementing new accounts and sites.
Utilizes an implementation project plan to ensure transparency and to make sure deliverables are met as expected.
Documents all relevant implementation activity in salesforce.com.
Account Growth Strategy
Partners with senior management team to develop and implement a site-specific growth strategy that leads to increased awareness of the value proposition among account decision makers, education/awareness contacts, and end users.
Works to proactively understand the customer’s processes, procedures, and clinical/educational needs. Incorporates this knowledge into all contacts with them.
Partners with the Business Analyst and is actively engaged in using account data and industry trends to proactively support and grow account usage.
Demonstrates successful sales attributes including resiliency, persistence, adaptability, results-driven, engaging others, teamwork, and perseverance in the face of competitive pressure or conflict.
Employs effective presentation skills in a variety of settings, via various media.
Ensures resolution for any account/customer issues that arise, and that the customer’s needs are being met.
Conducts day-to-day account management activities including meaningful phone and email contacts per the communications plan established with the customer.
Maintains current records and all account contact activities such as phone calls, emails, letters in salesforce.com upon completion, including screen shots of the current installation location.
Publishes internal reports showing account performance as it relates to the strategy plan.
Participates in cross-functional meetings and projects and provides insight from a user and account perspective.
Provides regular internal updates related to ongoing opportunities, trends, and projects within their respective territory.
2-year business-related degree
or related field) or equivalent experience
Minimum of 2 years’ experience managing healthcare technology accounts
Proficiency with basic software applications, including MS Office, MS Visio, and SharePoint
Excellent written, verbal and listening skills
Competent, self-starter with ability to work independently, problem solve, produce and prioritize quality work, and communicate effectively with various stakeholders
Demonstrates strong time management skills, including the ability to prioritize a large number of ongoing activities
Proven track record of identifying opportunities for process improvements and driving those improvements to completion
Possesses a solid working knowledge of hospital operations and technology and understands how buying decisions are made
Maintains a sense of urgency to drive and close revenue-generating opportunities
623; Employs a customer-focused, action-orientated approach to achieve a high level of customer satisfaction
Successful negotiation and conflict management skills resulting in win—win outcomes
Demonstrates leadership qualities and a commitment to a personal continuous improvement process
Some travel is required
BS/BA plus 2-4 years of successful healthcare technology-driven solution sales experience
Understanding of technical concepts
World Life Education Centre