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Job Details

Account Manager

Company name
World Life Education Centre

Location
Rochester, NY, United States

Employment Type
Full-Time

Industry
Healthcare, Sales, Account Management

Posted on
Feb 04,2019

Valid Through
May 20,2019

Apply for this job






Profile

Position

: Account Manager

Reports to

: Vice President, Customer & Relationship Management

Objectives

: The focus of the Account Manager is as the customer’s primary point of contact while implementing our diagnostic imaging

software) solution and effectively achieving and sustaining adoption through effective relationships with end-users, decision makers, executives, clinicians and partners resulting in customer retention, new revenue and increased brand loyalty. The Account Manager also identifies and drives new opportunities to deliver revenue against an assigned growth target.

Responsibilities

Measurable Results

Implementation

25%)

Partners with the sales, business development, and business analyst staff members to lead post-sales activity for implementing new accounts and sites.

Utilizes an implementation project plan to ensure transparency and to make sure deliverables are met as expected.

Documents all relevant implementation activity in salesforce.com.

Account Growth Strategy

45%)

Partners with senior management team to develop and implement a site-specific growth strategy that leads to increased awareness of the value proposition among account decision makers, education/awareness contacts, and end users.

Works to proactively understand the customer’s processes, procedures, and clinical/educational needs. Incorporates this knowledge into all contacts with them.

Partners with the Business Analyst and is actively engaged in using account data and industry trends to proactively support and grow account usage.

Demonstrates successful sales attributes including resiliency, persistence, adaptability, results-driven, engaging others, teamwork, and perseverance in the face of competitive pressure or conflict.

Employs effective presentation skills in a variety of settings, via various media.

Customer Support

20%)

Ensures resolution for any account/customer issues that arise, and that the customer’s needs are being met.

Conducts day-to-day account management activities including meaningful phone and email contacts per the communications plan established with the customer.

Maintains current records and all account contact activities such as phone calls, emails, letters in salesforce.com upon completion, including screen shots of the current installation location.

Internal Collaboration

10%)

Publishes internal reports showing account performance as it relates to the strategy plan.

Participates in cross-functional meetings and projects and provides insight from a user and account perspective.

Provides regular internal updates related to ongoing opportunities, trends, and projects within their respective territory.

Qualifications/Competencies:

2-year business-related degree

or related field) or equivalent experience

Minimum of 2 years’ experience managing healthcare technology accounts

Proficiency with basic software applications, including MS Office, MS Visio, and SharePoint

Excellent written, verbal and listening skills

Competent, self-starter with ability to work independently, problem solve, produce and prioritize quality work, and communicate effectively with various stakeholders

Demonstrates strong time management skills, including the ability to prioritize a large number of ongoing activities

Proven track record of identifying opportunities for process improvements and driving those improvements to completion

Possesses a solid working knowledge of hospital operations and technology and understands how buying decisions are made

Maintains a sense of urgency to drive and close revenue-generating opportunities

623; Employs a customer-focused, action-orientated approach to achieve a high level of customer satisfaction

Successful negotiation and conflict management skills resulting in win—win outcomes

Demonstrates leadership qualities and a commitment to a personal continuous improvement process

Some travel is required

BS/BA plus 2-4 years of successful healthcare technology-driven solution sales experience

Understanding of technical concepts

Company info

World Life Education Centre

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