Associate Director Inside Sales

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Job Information

Humana

Associate Director, Inside Sales

in

Anchorage

Alaska

Description

As a customer-centric company, our top priority has always been the health of the people we serve. Our decades of experience helping millions of members, and our continuous learning on how to meet their evolving needs, fuels our purpose and our passion for serving our customers.

Every year customers are deciding on their health insurance and drug benefits for the following year. To be competitive in this market, we must not only have top-notch plans, but have a team that provides quality leading consumer experiences.

Responsibilities

The Associate Director, DMS Telesales will be responsible for leading and developing highly engaged, top- performing teams of Sales Managers and Inside Sales Agents who sell our portfolio of healthcare products offered to prospects and members over the phone. The successful candidate will demonstrate the ability to manage a large staff of work at home leaders and agents virtually, a good understanding of call center day-to-day operations utilizing current and future technologies.

Desired Skillset:

Extremely organized, disciplined, hands-on leader who is not afraid of digging into details when necessary

Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market

Open leadership style; actively seeks out and supports collaborative thinking and problem solving

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

This is a remote position

#LI-Remote

Required Qualifications

Active Health Insurance License (or ability to obtain within 90 days of hire)

2 years formal leadership experience with direct reports

Prior experience in building high-performing sales teams and achieving sales goals

Prior experience in partnering across functions to create win/win strategies

This position will require about 25% travel primarily for business meetings

3 years of experience in a sales environment

Meet Humana's Work at Home connectivity policy listed in additional information

Must be willing to work any shift on any day during business operation hours, including nights and weekends, or any additional hours based on business needs

Preferred Qualifications

Bachelor's Degree

5 or more years of call-center sales leadership experience

Prior experience leading large teams in a values-based culture

Experience with the healthcare insurance industry

Active Health & Life Insurance Licenses

Prior experience coordinating sales operations activities with partners/vendors, including systems migrations

Additional Information

You must be able to obtain your active Health Insurance Licenses as well as the AHIP certification within the first 90 days of employment

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Work at Home Connectivity Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.

Wireless, Wired Cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)

Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

If you have additional questions regarding this role posting, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com