Associate Director Vendor Management- Humana Pharmacy Call Center

Profile

Description

The Associate Director, Vendor Management works as liaison between vendors and organization. The Associate Director, Vendor Management requires a solid understanding of how organization capabilities interrelate across department(s).

Responsibilities

The Associate Director, Consumer Engagement contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Responsibilities

Lead HPCC Vendor Strategy and Performance

Own vendor relationship, value added improvements, and strategic direction

Hold vendors accountable to contract, performance and quality goals

Required Qualifications

Bachelor's Degree

6 or more years of technical experience working with Direct 2 Consumer marketing teams

2 or more years of management experience in a fast paced call center focused on sales and pharmacy growth

Demonstrated success in leading a team of sales leaders focusing on skill building, sales techniques, and creating an energetic culture

Demonstrated success in leading programs and initiatives that cross multiple departments and locations in partnership with Vendors

Demonstrated success in establishing structured reporting for both operations and project metrics

Leadership of a large metric-intensive operational team

Ability to influence and make decisions based data and analytics

Ability to influence direct and indirect partners: IE Marketing, Pharmacy Integration, Analytics

Ability to mentor and empower associates to improve member experience

Preferred Qualifications

Experience in using RTM, Canvas, and Five9 dialer

Progressive work experience in the Health Insurance industry

Demonstrated sales and account management experience

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com